(USA) Tire and Battery Service Advisor

Walmart • Roswell, NM

4d • Onsite

About The Position

The Tire and Battery Service Advisor supports operations in the Tire and Battery Center (TBC) by maintaining a safe, organized, stocked, and properly merchandised sales floor and service area. The role monitors tire and battery orders, assists members with installation appointments, communicates order delays or cancellations, and helps members choose suitable products and services. Advisors use Sam’s Garage, product knowledge, and reference materials to explain product features and warranties and provide recommendations focused on safety, value, and member needs.

The position coordinates and prioritizes service workflow in TBC service bays, considering appointment needs, service queue, and time requirements. It assists with tire maintenance and repair services, completes vehicle service requests and tests, and operates TBC equipment safely. The role also supports sales, merchandising, inventory handling, point-of-sale transactions, documentation, and member payments, returns, refunds, and exchanges.

The advisor provides courteous, expert member service, resolves concerns professionally, promotes TBC offerings, and collaborates with club associates. The role may help train, develop, and mentor team members; use digital tools and handheld devices to support operations; and follow company policies, safety requirements, applicable laws, and standards of ethics and integrity.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, following company steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide expert recommendations about tire and battery products, services, and warranties.
• Greet members, identify their needs, assist with purchase and service decisions, and resolve concerns with professionalism and empathy.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable products and provide accurate information about TBC goods and services.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service workflow in TBC service bays by reviewing waiting members, service needs, appointment priorities, and time requirements; make recommendations to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service and products, identify team roadblocks, and assist with training, developing, and mentoring team members.
• Complete vehicle service requests and tests, operate TBC equipment safely, and receive, store, or dispose of merchandise and supplies.
• Complete and maintain required documents.
• Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and applicable laws; report complaints, safety hazards, shrink issues, and problems with products, services, or work areas.
• Complete assigned work by setting priorities, meeting deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, identifying improvement opportunities, and adapting to change and feedback.
• Demonstrate respect, integrity, customer focus, teamwork, continuous improvement, and a willingness to learn.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for covered programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed