(USA) Tire and Battery Service Advisor

Walmart•Columbus, IN

8d•$19 - $27

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by assisting members with tire and battery purchases, appointments, installation decisions, maintenance, and repair services. The role monitors orders, communicates lead-time changes and cancellations, offers alternative installation or tire-fitment options, and uses product knowledge, Sam’s Garage, and reference materials to recommend suitable products and explain warranties. The advisor maintains a safe, organized, stocked, and properly merchandised sales floor, including handling claims, returns, shrink, damages, pricing, and product displays. The position provides member service, resolves concerns, promotes TBC offerings, and helps prioritize service-bay workflows and appointments to support efficient service. The role operates TBC equipment safely, completes vehicle service requests and tests, processes member purchases and payments, and handles returns, refunds, and exchanges according to procedures. It also uses digital tools and point-of-sale systems, maintains required documentation, supports and trains team members, and follows company policies, safety requirements, ethical standards, and applicable laws and regulations. Sam’s Club offers competitive pay, performance-based bonus awards, and a range of benefits. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Actual hourly pay will meet or exceed the applicable minimum wage for the job location.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, observing forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation or tire-fitment options.
Assist members with tire maintenance and repair services and recommend appropriate tire and battery products and services.
Greet members, identify their needs, help with purchasing and service decisions, resolve concerns, explain warranties, and provide service and value recommendations.
Promote TBC merchandise and services and collaborate with associates to increase member awareness of TBC offerings.
Triage and prioritize TBC service-bay workflow and appointments based on waiting members, queued services, service-time requirements, and efficiency; recommend reprioritization to the TBC Team Lead or Technicians.
Use knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality service and products, support the member experience, identify roadblocks, and help train, develop, and mentor team members.
Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
Operate hardware such as cash registers; process purchases and assist with payments, returns, refunds, and exchanges using appropriate procedures for membership and payment types.
Follow company policies, procedures, ethics, integrity, and the Open Door Policy; complete assigned work by setting priorities, communicating progress, collaborating, and adapting to feedback and change.
Follow TBC safety, security, legal, service, documentation, and product-information requirements; report complaints, hazards, and problems with products, services, or work areas.
Follow point-of-sale procedures and applicable laws, assist members with payment methods, return policies, and item locations, complete sales promptly, and report shrink issues and other problems.
Demonstrate respect, teamwork, integrity, customer focus, learning, resilience, and continuous improvement in accordance with company values.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off and/or paid protected time off, depending on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.