Service Advisor

Lithia & Driveway•Elk Grove, CA

23d

About The Position

Elk Grove Ford is hiring a Service Advisor to support customers throughout the vehicle service process. The role involves documenting customer concerns, recommending maintenance and services, keeping customers informed about repair progress, and coordinating with technicians to ensure quality work and customer satisfaction. This is a performance-driven position with estimated annual earnings of $64,500–$161,800, including commissions and bonuses. Candidates should have at least two years of Service Advisor experience, automotive systems knowledge, and experience meeting sales and customer satisfaction goals. A high school diploma or equivalent, age 18 or older, a valid driver's license, and an acceptable driving record are required. Spanish-speaking candidates are encouraged to apply, and bilingual communication skills are a plus.

Requirements

At least 2 years of Service Advisor experience.
Knowledge of automotive systems and maintenance services.
Experience meeting sales and customer satisfaction goals.
Valid driver's license in the state of residence and an acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

Spanish-speaking candidates are encouraged to apply.
Bilingual communication skills are a plus.

Responsibilities

Greet customers promptly and build trust from the first interaction.
Document customer concerns and translate them into repair orders.
Communicate recommended services and maintenance.
Provide regular updates on repair status and timelines.
Coordinate with technicians to ensure quality work completion.
Ensure every customer interaction reflects high-quality service and customer satisfaction.
Respond promptly to customer questions in person, by phone, and by email.
Follow up with customers to support the service process.