Service Advisor Toyota of Greenville

Asbury Automotive Group • Greenville, SC

4d

About The Position

The Service Advisor is the face of the dealership for service customers. This role presents and sells needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to promote customer satisfaction and retention, provides estimates and repair timelines, schedules service, and supports customer follow-up. The role requires managing a fast-paced work environment with limited supervision and maintaining manufacturer customer satisfaction standards.

Requirements

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must be able to pass pre-employment background and drug screening.
• Must have strong customer service, phone, and computer skills.
• Must be able to manage a fast-paced work environment with limited supervision.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, sales, and strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI results at or above Asbury’s specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives with paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed