Service Advisor Toyota of Greenville

Asbury Automotive • Greenville, SC

7d

About The Position

The Service Advisor is the face of the dealership for service customers. The role is responsible for professionally presenting and selling needed products and services while following the manufacturer’s published maintenance schedules and requirements. The Service Advisor builds customer rapport to promote satisfaction and retention, provides repair estimates, and coordinates repair timing with customers and technicians. The position also supports service appointment scheduling and follow-up, and helps maintain customer satisfaction standards.

Requirements

• Minimum age of 18.
• Valid driver’s license.
• Ability to pass pre-employment background and drug screening.
• Strong customer service, telephone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-service follow-up procedures to encourage return visits, sales, and strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI at or above Asbury’s specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Manage work in a fast-paced environment with limited supervision.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed