Truck Service Advisor I

TravelCenters of America•Deming, NM

24d

About The Position

TravelCenters of America’s Truck Service team serves customers at more than 280 locations nationwide. The Truck Service Advisor provides customer service by using knowledge of the products sold and services offered, writing work orders, suggestive selling, and handling over-the-counter transactions. The role also includes preparing and communicating quotes, sourcing parts, coordinating deliveries, preparing shift reports, and maintaining clean and safe customer-facing areas. The position requires working flexible hours, potentially including nights, weekends, and some holidays, in interior and exterior conditions.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional presentation to customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and knowledge of products and services offered.
Use suggestive selling to help generate revenue and professionally influence customers.
Write, detail, and process work orders and over-the-counter transactions.
Write up ETA work orders and secure purchase orders.
Prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showroom, and customer restrooms.
Help maintain the safety of customers and team members.