Automotive Service Advisor

Ken Garff • Culver City, CA

23d

About The Position

Culver City Toyota, a Ken Garff Automotive Dealership, is seeking a Service Advisor who demonstrates respect, integrity, growth, humility, and teamwork. The role focuses on creating positive customer experiences by understanding customers’ service needs, communicating updates and estimates, reviewing completed work, and collecting payments. The Service Advisor also uses dealership software to manage customer service histories, appointments, and repair-order information.

The company describes its desired candidate as friendly, cooperative, approachable, patient, conscientious, analytical, and precise, with an interest in building relationships and working in a fast-paced environment. The stated average monthly salary range is $8,000–$13,000, composed of state minimum wage plus commission, bonuses, and/or incentives; actual pay depends on factors including skills, experience, education or training, and performance-related compensation.

Requirements

• Friendly and cooperative demeanor, with the ability to connect and build relationships.
• Unselfish and approachable, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative as a team worker.
• Accommodating and analytical, producing precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair-order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• 401(k) with company match
• Wellness Time Off, holidays, and a Personal Purpose Day
• Medical, dental, vision, disability, accidental death and dismemberment (AD&D), and life insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program (EAP), wellness plan, mental health support, and diabetes management program
• Parental Leave Stipend
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on vehicle purchases, parts, service, and more

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed