Service Advisor

Parkway Ford•Pampa, TX

24d•Onsite

About The Position

Parkway is seeking an experienced Service Advisor for Parkway Ford / Parkway CDJR in Pampa, Texas. The Service Advisor builds customer trust, organizes a busy workload, and helps customers understand the value of maintaining and repairing their vehicles. The role guides customers through the service experience, from their initial concern and estimate through repair authorization, progress updates, and vehicle delivery. This position reports to the Service Director. The role works with experienced technicians and teammates to improve the customer experience. Parkway offers training, coaching, and opportunities for professional growth, with competitive compensation based on experience and performance. Benefits are subject to plan eligibility where applicable.

Requirements

Valid Driver’s License
Experience as a Service Advisor (described as seeking an experienced Service Advisor; no minimum years specified).

Responsibilities

Review service history and recommend maintenance appropriate to the vehicle’s condition, mileage, and manufacturer guidance.
Prepare clear repair orders and accurate estimates for parts, labor, and expected completion time.
Coordinate with technicians, Parts, and the designated dispatcher to keep approved work moving.
Present needed repairs promptly while the vehicle remains available for inspection or repair, coordinating with the shop to avoid unnecessary delays.
Review completed repair orders for accurate charges, authorizations, technician findings, and actual mileage in and out.
Handle concerns professionally and involve management when assistance is needed.
Maintain accurate vehicle locations, key control, and organized customer records.
Participate in daily production meetings and review personal sales, communication, and customer satisfaction results.