Automotive Service Advisor

Executive Volkswagen•North Haven, CT

24d

About The Position

Executive Auto Group is seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest experience at Executive Volkswagen in North Haven, Connecticut. The company has served its community for over 50 years and emphasizes long-term career stability, respect, professional development, and opportunity. The role offers an annual pay range of $60,000–$120,000 and involves advising customers on vehicle repairs and services, coordinating with the service team, and building lasting customer relationships.

Requirements

At least 1 year of Service Advisor experience in the automotive industry.
A proven track record of delivering excellent customer satisfaction (CSI) ratings.
Strong interpersonal and communication skills, with the ability to connect with customers.
Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

Familiarity with Jeep and Nissan vehicles and service processes.

Responsibilities

Provide an exceptional service experience for all customers and ensure complete satisfaction (CSI).
Advise customers on necessary repairs and services, communicating clearly and effectively.
Build strong relationships with clients to encourage repeat business and referrals.
Coordinate with the service team to ensure timely and accurate service.
Maintain detailed customer records and service reports.