Service Advisor - Park Place Porsche Dallas

Asbury Automotive Group • Dallas, TX

1d

About The Position

The Service Advisor is the face of the dealership for service customers and is responsible for professionally presenting and selling needed products and services in accordance with the manufacturer's published maintenance schedule and requirements. The role builds customer rapport to promote satisfaction and retention, advises customers on vehicle care, and coordinates repair estimates, timelines, and appointments with customers and technicians. The Service Advisor is expected to follow manufacturer warranty procedures, support customer satisfaction goals, protect customer, company, and manufacturer information and property, and work effectively in a fast-paced environment with limited supervision.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass pre-employment background and drug screening.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have strong customer service, telephone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously, and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, sales, and strong Customer Satisfaction Index results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain the manufacturer's Customer Satisfaction Index at or above Asbury's specified district, regional, and national goals.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed