Service Advisor - Park Place Porsche Dallas

Asbury Automotive • Dallas, TX

4d

About The Position

Park Place Dealerships, part of Asbury Automotive Group, is seeking an energetic, customer-focused Service Advisor for Park Place Porsche Dallas. The Service Advisor is the face of the dealership for service customers and is responsible for professionally presenting and selling needed products and services in accordance with the manufacturer’s published maintenance schedule and requirements. The role builds customer rapport to promote satisfaction and retention.

The position involves greeting customers, gathering vehicle information, advising on vehicle care and maintenance, preparing accurate repair estimates, coordinating repair completion times, answering service calls, and scheduling appointments. The Service Advisor also follows up with customers, adheres to manufacturer warranty procedures, and maintains customer satisfaction performance in line with Asbury’s goals. The role requires compliance with applicable laws and company policies concerning customer, company, and manufacturer information, as well as customer vehicles and property. Asbury describes its workplace as supportive and inclusive, with opportunities for professional growth and development.

Requirements

• Be able to manage in a fast-paced work environment with limited supervision.
• Have strong customer service, phone, and computer skills.
• Be at least eighteen years of age.
• Have a valid driver’s license.
• Pass pre-employment background and drug screening.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintaining vehicles according to manufacturers’ specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-follow-up procedures to encourage return visits, increase sales, and support a strong Customer Satisfaction Index (CSI).
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain service CSI scores at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policies regarding the safeguarding of customer, company, and manufacturer information, and customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed