Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED.
• Previous experience in automotive or customer service industries.
• Desired work experience of 3–5 years.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid driver’s license.
• Intermediate skills in Microsoft Office products.
• Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide.
• Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
• Regular and predictable attendance.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
• Estimate the cost of mechanical, electrical, and other repairs.
• Enter itemized estimates on service orders and explain estimates to customers.
• Schedule customer appointments for service.
• Meet dealership standards for repair and order production.
• Maintain CSI at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Accurately record all hours worked in the company timekeeping system.
• Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
• Demonstrate the Company’s Core Values.
• Perform other duties as assigned.