Service Advisor

Feyer Auto Group•Edenton, NC

20d

About The Position

Feyer Automotive is seeking a Service Advisor to help deliver the award-winning service and value its community expects. The company emphasizes integrity, hard work, and care for its people, customers, and business partners. The role involves guiding customers through vehicle service, communicating repair needs and progress, and ensuring accurate estimates and invoices.

Requirements

A proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Above-average energy level.
A desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.