Service Advisor

Dutro Ford•Zanesville, OH

20d

About The Position

The Service Advisor greets customers, listens to their vehicle concerns, and schedules service appointments as needed. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. At a Ford dealership, the Service Advisor helps deliver customer service while supporting the dealership’s maintenance and repair process. The position requires communicating clearly with customers, monitoring vehicle progress, and explaining completed work and charges.

Requirements

At least 1 year in a service department.
Knowledge of automobiles.
Ability to identify problems quickly.
Past experience as a service advisor, assistant lane manager, or service consultant.
Ability to work in a fast-paced environment.
Basic computer skills and willingness to learn new programs and technology.
Ability to learn repair and service procedures and specifications.
Positive, friendly, energetic attitude.
Personal and professional integrity.
Desire for a long-term career with a growing organization.
Ability to lift 50 pounds and work on one’s feet for extended periods.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and service history.
Prepare complete and accurate labor and parts cost estimates.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.