Service Advisor
About The Position
M&K Truck Centers is seeking a motivated, detail-oriented Service Advisor for its commercial truck dealership specializing in Mack and Volvo trucks. The Service Advisor is the primary liaison between customers and the service department, ensuring repairs and maintenance are documented, communicated, and completed in a timely manner. The role manages repair orders, coordinates with technicians, communicates repair recommendations, and supports an exceptional customer experience throughout the service process. The position involves greeting customers and arranging service appointments for commercial trucks and fleet vehicles; accurately opening, updating, and closing repair orders; preparing estimates based on technician findings; and researching warranty coverage, recalls, service bulletins, and manufacturer repair information. The Service Advisor monitors work in progress, shares status updates and anticipated completion times, communicates delays or additional repair needs, and recommends maintenance and repairs professionally and ethically. The role also contributes to departmental productivity, efficiency, customer satisfaction, compliance, and long-term customer relationships.
Requirements
- Previous experience as a Service Advisor, Service Writer, Service Coordinator, or in a similar customer-facing service role.
- Strong customer service, communication, and relationship-building skills.
- Ability to explain technical repair information effectively to customers.
- Experience managing multiple repair orders in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with dealership management systems and computer applications.
- Ability to work collaboratively with technicians, parts personnel, and customers.
- Valid driver's license with an acceptable driving record.
- Ability to pass a pre-employment background check and drug screening.
- Business degree or equivalent related experience.
Nice To Haves
- Experience in a commercial truck, heavy-duty truck, diesel, fleet, automotive, equipment, or transportation service environment.
- Experience with ADP/CDK, Reynolds & Reynolds, or similar dealer management software.
- Business degree preferred.
- Previous experience in a heavy-duty truck dealership, diesel repair facility, fleet maintenance operation, or automotive dealership.
Responsibilities
- Greet customers and schedule service, maintenance, and repair appointments for commercial trucks and fleet vehicles.
- Open, update, and close repair orders accurately and efficiently.
- Serve as the primary point of contact for customers throughout the repair process.
- Communicate vehicle status updates, estimated completion times, and repair recommendations.
- Coordinate with diesel technicians to prioritize work and ensure timely completion of repairs.
- Review technician findings and prepare accurate repair estimates.
- Recommend preventative maintenance services and necessary repairs in a professional and ethical manner.
- Research warranty coverage, recalls, service bulletins, and manufacturer repair information.
- Ensure labor operations, parts, and customer concerns are properly documented on repair orders.
- Monitor work in progress and proactively communicate delays or additional repair needs.
- Assist in maintaining departmental productivity, efficiency, and customer satisfaction goals.
- Build long-term customer relationships through outstanding service and follow-through.
- Maintain compliance with dealership, manufacturer, and safety standards.
Benefits
- Competitive salary and benefits package, including an ESOP program.
- Opportunities for professional development and growth.
- A supportive and dynamic work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
