Automotive Service Advisor

Krieger Ford•Columbus, OH

20d

About The Position

The Automotive Service Advisor greets service customers promptly and professionally, identifies and verifies vehicle service needs, and recommends appropriate services, parts, and accessories. The advisor provides accurate cost and completion-time estimates, obtains customer authorization, tracks repair progress, and communicates changes or additional recommendations. The role also administers warranty repairs according to manufacturer guidelines, confirms appointments, follows up after repairs, and inspects vehicles before delivery to ensure work was completed correctly. The advisor must comply with state and federal automobile repair and consumer protection laws and demonstrate the company’s values in interactions with customers, coworkers, and vendors. The company describes its workplace as offering training, competitive compensation, and benefits. The role requires a professional, customer-focused approach, strong communication skills, and the ability to work in a process-driven environment. This is an Equal Opportunity Employer and a drug-free workplace.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customers’ service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates, communicate recommendations, and obtain customer authorization.
Monitor vehicle service progress and contact customers about changes to cost estimates, delivery times, or recommended services; obtain approval for changes.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to verify that services and repairs were performed correctly, and communicate the results to customers.
Meet applicable state and federal automobile repair and consumer protection requirements.
Demonstrate behaviors consistent with company values when interacting with customers, coworkers, and vendors.