Service Advisor

Manhattan Motorcars • New York, NY

20d

About The Position

Manhattan Motorcars Porsche is seeking a Service Advisor to serve as the primary client liaison throughout the vehicle service experience. The role represents the Porsche brand and dealership by providing professional, personalized service from a client’s arrival through vehicle return. The Service Advisor communicates diagnostics, repair timelines, and status updates; works with Porsche-certified technicians to explain technical findings; manages repair orders and parts sourcing; assigns work to technicians; and ensures concerns are resolved to a high standard before pickup. This position is suited to someone passionate about luxury and performance automobiles who can deliver attentive service in a fast-paced, high-expectation environment. Compensation is $90,000–$150,000 annually, consisting of base hourly pay plus commission, and is performance-based.

Requirements

• Proven experience as a Service Advisor; luxury or performance automotive brand experience is preferred.
• Passion for the Porsche brand and understanding of the expectations of Manhattan’s elite clientele.
• Excellent interpersonal and communication skills, including the ability to build relationships and earn trust.
• Professional appearance and demeanor.
• Ability to multitask, prioritize, and remain composed in a fast-paced, high-expectation environment.
• Familiarity with vehicle systems and digital interfaces, and ability to explain advanced Porsche features to clients.
• Team-player attitude and results-driven work ethic.

Nice To Haves

• Porsche experience is highly preferred.
• Experience with CDK DMS is a strong plus.

Responsibilities

• Greet and welcome Porsche clients professionally and provide personalized care at the service drive.
• Take ownership of the client journey from initial consultation through vehicle return.
• Proactively communicate diagnostics, repair timelines, and service-status updates to customers.
• Collaborate with Porsche-certified technicians to support accurate diagnosis and explain technical findings clearly to clients.
• Manage repair orders efficiently, including sourcing genuine Porsche parts and setting and meeting repair deadlines.
• Assign work to technicians and support shop productivity.
• Provide white-glove customer service and handle escalations with diplomacy and care.
• Ensure vehicle concerns are resolved to a high standard before client pickup.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed