Automotive Service Advisor
Westmont Porsche•Westmont, IL
•$70,000 - $120,000
About The Position
The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's Westmont Porsche. The Service Advisor acts as a liaison between customers and technicians, presents vehicle repair recommendations, and provides excellent service and suggestions to help customers keep their vehicles in top shape. The role is part of the Service Lane and includes coordinating maintenance and repair work and keeping customers informed throughout the process.
Requirements
- Exceptional customer service skills.
- Ability to learn and use technology.
- Willingness to undergo a background check and drug screen in accordance with local law and regulations.
- At least 18 years of age to comply with the company driving policy.
Nice To Haves
- Previous Automotive Service Advisor experience.
Responsibilities
- Work with customers to ensure all vehicle maintenance needs are met and addressed.
- Write repair orders with transparent cost and time estimates.
- Communicate promptly and exceptionally with customers, keeping them updated throughout the process.
- Communicate frequently with technicians and Parts to ensure timely completion of work.
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting-edge Fixed Operations Technology.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- 401(k).
- Paid vacation and sick time.
- Discounts on products, services, and vehicles.
- Extensive and ongoing training with specialists.
- Potential annual pay of $70,000–$120,000, including incentive-based pay.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
