Service Advisor

Sky Ford of Provo•Provo, UT

20d

About The Position

The Service Advisor greets customers, listens to their needs, gathers vehicle information, and schedules service appointments. The role may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The Service Advisor recommends maintenance based on a vehicle’s age, mileage, and service history; prepares estimates; monitors repair progress; keeps customers updated; and explains completed work and charges. The position is with a Ford dealership that emphasizes customer service, service to others, and a commitment to diversity and inclusion.

Requirements

At least 1 year in a service department.
High school diploma or equivalent.
Knowledge of automobiles and ability to identify problems quickly.
Ability to work in a fast-paced environment and remain on your feet for extended periods.
Ability to lift 50 pounds.
Basic computer skills and willingness to learn new programs, technology, and repair and service procedures and specifications.
Positive, friendly, and energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.

Nice To Haves

Previous experience at a Ford dealership.
Past experience as a service advisor, assistant lane manager, or service consultant.
Proven record of achieving exceptional customer satisfaction.

Responsibilities

Greet customers promptly and listen to their needs.
Obtain customer and vehicle information and report vehicle symptoms as described by the customer.
Schedule appointments as needed; arrange loaner cars and verify insurance before maintenance is scheduled.
Identify and recommend maintenance based on vehicle age, mileage, and history.
Prepare complete and accurate estimates for labor and parts.
Establish a follow-up time and monitor each vehicle’s progress throughout the day.
Frequently update customers on repair progress.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.