Eurocar-Werk Service Advisor | No Weekends

Main Street Auto•Houston, TX

20d

About The Position

Main Street Auto is seeking a highly organized, customer-focused Service Advisor to join its automotive service team. The Service Advisor is the primary point of contact for customers, coordinating vehicle maintenance and repair needs and providing a positive customer experience. The role includes communicating customer concerns to technicians, coordinating appointments and repairs, preparing and explaining estimates, managing repair orders and service records, and following up to support customer satisfaction. The position is advertised with no weekends and weekly pay of $1,200–$1,800.

Requirements

High school diploma or equivalent.
Proven experience as a Service Advisor in the automotive industry or a related field.
Excellent communication and interpersonal skills, including the ability to build rapport with customers and team members.
Strong organizational and time-management abilities to handle multiple tasks efficiently.
Sound technical knowledge of automotive systems and repairs.
Proficient computer skills and familiarity with automotive software and systems.
Ability to work in a fast-paced environment while maintaining attention to detail.
Customer-oriented mindset and commitment to delivering exceptional service.

Nice To Haves

Additional automotive education or certification.
Three to five years of previous Service Advisor experience preferred.
Experience with European cars.

Responsibilities

Greet customers and provide a warm, friendly, and professional atmosphere.
Serve as the main point of contact, understand customer concerns and requirements, document concerns accurately, and communicate them to service technicians.
Schedule and confirm service appointments to support efficient use of technicians’ time and resources.
Gather information about vehicle history, symptoms, and requested services.
Advise customers on appropriate services, maintenance schedules, and repairs based on manufacturer recommendations and guidelines.
Prepare detailed cost estimates for parts, labor, and additional services, and explain them clearly to customers.
Obtain customer approval for repairs and maintain transparency throughout the process.
Create and manage repair orders documenting services performed, parts used, and additional recommendations.
Maintain accurate, up-to-date service records for customers and vehicles in accordance with dealership and legal requirements.
Coordinate with service technicians to support timely completion of repairs and maintenance.
Follow up with customers, address concerns, and handle complaints professionally, escalating as needed.
Strive to exceed customer expectations through personalized service.