Customer Service Representative - No Nights, No Weekends!
About The Position
Garden State Tile is hiring a Customer Service Representative in Dayton, New Jersey. The role focuses on the front-of-house customer experience and order management, providing concierge-level service to internal and external customers. The representative uses Epicor Prophet 21 (P21) software to manage customer accounts, process and track orders, and prepare quotes. The position does not involve physical warehouse labor. The schedule is Monday through Friday, 7:30 AM to 4:30 PM, with no weekends. Reliable transportation is required for daily attendance. Garden State Tile describes itself as a premier luxury tile distributor since 1957 and a supportive, family-owned company. Employment offers are contingent on a clear standard background check; additional drug testing and driving-record searches apply only where the position is safety-sensitive or transportation-related.
Requirements
- Reliable transportation for daily attendance.
- Comfort navigating specialized ERP software such as Epicor P21 to track inventory and manage logistics data.
- Strong customer-service orientation and willingness to go above and beyond for customers and team members.
- Attention to detail, including understanding the importance of operational efficiency and inventory accuracy.
- Ability to work as a team player in a fast-paced environment.
Nice To Haves
- Interest in growing a long-term career with a supportive, family-owned company.
- Interest in professional development and advancing in the luxury stone and tile market.
Responsibilities
- Process, schedule, and track orders through final delivery using Epicor Prophet 21, maintaining administrative accuracy.
- Assist with commercial sales quoting by preparing accurate, timely, and professional price estimates.
- Provide concierge-level service to internal and external customers.
- Build knowledge of the company’s ceramic, porcelain, and natural stone product lines to answer customer inquiries confidently.
- Use ERP software to track inventory and manage logistics data.
- Help maintain a safe, clean, and organized workspace.
Benefits
- Competitive salary of $41,500 to $47,500, with starting pay tailored to skills and experience.
- Comprehensive medical, dental, and vision insurance.
- Teladoc access.
- Life insurance.
- Wellness initiatives.
- 401(k) plan with company matching and flexible Roth options.
- Identity theft protection plan.
- Paid time off.
- Paid time off for volunteering.
- Matching for charitable donations.
- Team member product discounts.
- Professional development support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
