Customer Service Representative Weekends
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a part-time, non-supervisory, non-exempt position that reports to the Club Manager. The role involves welcoming potential members, handling front-desk tasks, assisting with member services, and helping maintain the club’s neatness and cleanliness. Representatives are expected to communicate courteously, listen empathetically, solve problems, demonstrate diplomacy, and raise questions or concerns to a supervisor in a timely manner.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Answer phone calls politely and help callers with questions or concerns.
- Take information calls and provide tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Handle member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
- Communicate questions, concerns, or issues to a supervisor in a timely manner.
Benefits
- Free uniforms.
- Opportunity for advancement and advancement opportunities.
- Training and development.
- Employee discounts.
- Dollars for Scholars Program.
- Employee Appreciation Program.
- Free membership for self and one family member or friend.
- Team Member Support Team.
- Health, dental, and vision insurance.
- Critical illness insurance.
- Short-term disability insurance.
- Accident insurance.
- Voluntary life insurance.
- Pet insurance.
- HSA.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
