Automotive Customer Service Representative | Weekends Off | Rayford Road
About The Position
The Automotive Customer Service Representative serves as a primary point of contact for guests bringing their vehicles to Christian Brothers Automotive. The role helps build guest relationships by assisting throughout their vehicle service experience and providing respectful, helpful customer service. The representative checks guests in and out, answers calls, schedules appointments, and may provide shuttle service in a branded vehicle. The role also supports shop operations by receiving and processing parts, completing errands, helping keep the facility clean and organized, and assisting with clerical tasks. The position is Monday through Friday, 7:00 a.m. to 6:00 p.m., and requires dependability in a fast-paced, team-oriented environment.
Requirements
- Proven successful customer service experience.
- Strong interpersonal skills to communicate effectively with staff, vendors, and customers.
- Valid state driver's license.
- Meet required insurance driving record parameters.
- Ability to work in a fast-paced environment and as part of a team.
- Ability to seek and accept coaching and direction.
- Ability to multitask and meet deadlines.
- Proficiency with Microsoft Office Suite or related software.
- Dependability for a Monday-through-Friday schedule from 7:00 a.m. to 6:00 p.m.
Responsibilities
- Learn automotive repair service terminology and processes.
- Check guests in and out.
- Answer phone calls and schedule appointments.
- Provide safe shuttle service for guests in the company-branded vehicle when needed.
- Treat guests with respect and service consistent with Christian Brothers' values.
- Assist with receiving and processing incoming and outgoing parts and complete other errands as needed.
- Help keep the facility clean and organized.
- Assist team members with clerical tasks, including accounts receivable and filing paperwork.
- Direct, coordinate, and participate in guest service activities according to workload.
- Follow safety policies and procedures.
- Perform other duties as assigned.
Benefits
- Up to $60,000 annually for highly qualified candidates.
- Performance bonuses or commission.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Ongoing training and career advancement.
- Employee point store access to redeem training points for merchandise and rewards.
- Continuous training through the CBA Flywheel Learning System.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
