Customer Service Representative

Village Pet Care LLC • Charleston, SC

13d

About The Position

Island PawPlex is seeking a warm and friendly Customer Service Representative to serve as the first point of contact for clients and their pets. The role involves greeting customers, answering questions about boarding, grooming, and daycare services, and helping ensure a positive experience for pets and their owners.

The representative supports front desk operations, including scheduling appointments and reservations, assisting with check-ins and check-outs, communicating with clients and veterinarians, and coordinating with grooming and kennel staff. The role also includes escorting dogs to play areas and kennels and maintaining the cleanliness and organization of the front office. Duties may be modified, expanded, or reduced based on the evolving needs of the company.

Requirements

• Excellent phone, interpersonal, and written communication skills, including proper spelling and grammar and a professional, friendly demeanor.
• Ability to work well with others as a team player.
• A customer-focused approach and a drive to meet and exceed client expectations.
• Flexible schedule and willingness to work evenings, weekends, and holidays as needed.
• Attention to detail and strong organizational skills.
• Physical stamina to handle and transport dogs of all sizes by leash and remain upright and busy throughout a hectic shift.
• Passion for working with animals.

Nice To Haves

• Previous experience in a customer service role is preferred, but not required.

Responsibilities

• Greet arriving pets and their owners in a cheerful manner.
• Answer phone calls and emails, provide information about boarding, grooming, and daycare services, and share basic pet-care and resort-policy information.
• Schedule appointments and manage reservations.
• Assist with check-ins and check-outs and check dogs into daycare, boarding, and grooming.
• Contact veterinarians to obtain vaccine or other needed information about pets in the company’s care.
• Use kennel software to book appointments, add notes to client and pet profiles, and obtain relevant information.
• Communicate with grooming and kennel staff about dogs checking in and their needs.
• Escort dogs to play areas, kennels, and other locations.
• Maintain the cleanliness and appearance of the front office, including vacuuming or sweeping, mopping, cleaning windows, and wiping counters.
• Keep the desk and paperwork clean and organized, and maintain a thoughtful, professional appearance for clients.

Benefits

• Discounted daycare and boarding for employees’ own dogs.
• Medical, vision, and dental plans for full-time employees.
• 401(k) for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed