Customer Service Representative

DuBois Chemicals•Nashville, TN

12d

About The Position

DuBois Chemicals is seeking a full-time Customer Service Representative to provide a high level of service to internal and external customers and process orders accurately and promptly. The role delivers business results in alignment with customer experience strategies and corporate standards, while demonstrating the company’s core competencies of communication, customer focus, innovation, integrity and ethics, lean and safety, and passion to succeed. The representative is responsible for the customer experience, including timely and accurate responses and being approachable and accessible. The role also supports continuous improvement, customer satisfaction, and business performance, and must be performed with or without reasonable accommodation.

Requirements

At least 2 years of customer service experience.
Strong customer service background.
Excellent oral and written communication skills and strong interpersonal skills.
Ability to establish and maintain cooperative, effective relationships with all levels of the organization.
Ability to manage shifting priorities and change in a fast-paced environment.
Proficiency in Microsoft Office.
Strong problem-solving and analytical skills to resolve issues thoroughly and promptly.
Ability to work independently with minimal supervision, with a self-motivated, proactive work ethic.
Ability to multitask, manage time, and prioritize while maintaining attention to detail.
High school diploma or GED equivalent required.

Nice To Haves

Fluency in Spanish and French.
Associate or bachelor’s degree in business administration.

Responsibilities

Accurately process customer orders received by phone, fax, email, web, and ecommerce in accordance with department and company policies.
Maintain customer notes and special requirements, and assign appropriate ship dates, carriers, and manufacturing or shipping facilities.
Answer incoming calls from call queues within established metrics.
Respond to customer and field personnel inquiries about order status, shipments, order and product issues, pricing, invoices, credits, and returns.
Provide timely and accurate responses and maintain an approachable, accessible presence for customers.
Recognize how work affects internal and external customers and solve problems by identifying root causes and moving toward valid solutions.
Promote consistency, accountability, and continuous improvement.
Prioritize multiple projects with specific deadlines.
Develop service practices that support superior service levels and identify opportunities for process efficiencies and cost-effective solutions.
Contribute to the success of the team, customers, and business; execute work with excellence and generate ideas for operational efficiencies.
Participate in activities designed to improve customer satisfaction and business performance.
Perform the essential functions of the position with or without reasonable accommodation.