Customer Service Representative

Circle K Stores•South Euclid, OH

13d•Onsite

About The Position

The Customer Service Representative provides courteous, prompt, and attentive service to customers, processes sales and payments, and operates store equipment and transaction systems. The role also supports store cleanliness, equipment upkeep, merchandising, inventory, sales and financial controls, security, and administrative recordkeeping. The position requires reliable, predictable onsite attendance and may include irregular hours for job-related meetings. The employee works with minimum direction and periodic supervision and may be assigned other duties by the Store Manager. The work is approximately 95% indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position may involve cold or warm temperature extremes, occasional noise, and work in a walk-in cooler or freezer. Physical demands include standing or walking for an entire shift, handling objects, lifting and carrying items, and occasional ladder use. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to accurately operate equipment that may include cash registers, scanners, hot or cold beverage dispensers, and other machines or tools.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform addition, subtraction, multiplication, and division preferred.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with hands throughout the shift, including eye-hand coordination.
Ability to push or pull with arms using up to 20 pounds of force.
Ability to reach overhead; bend and twist at the waist; stoop, kneel, squat, push, and pull.
Ability to communicate orally and operate a cash register and/or computer keyboard.
Ability to work alone and stand and/or walk for an entire shift.
May need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

High school diploma or GED.
Retail sales experience.
Ability to perform the four basic arithmetic operations.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them, and offer assistance or recommendations.
Accurately ring up sales and handle cash, checks, and other payments.
Operate fuel consoles, lottery machines, money order machines, telecom transaction systems, and other store equipment.
Arrive on time and follow the dress and appearance code.
Clean and maintain the store and equipment, inspect facilities and equipment for safety and proper working order, and report maintenance or supply needs to the Store Manager.
Complete merchandise orders, receive and verify vendor deliveries, maintain and rotate stock, and place advertising and pricing signage.
Help control merchandise, cash shortages, selling expenses, inventory levels, and shift audits.
Maintain accurate cash, sales, inventory, shift, and timekeeping records; account for variances and report discrepancies to the Store Manager.
Follow company or brand guidelines for product breakage and spoilage.
Report incidents such as injuries, theft, property damage, improper sanitation, waste-disposal issues, or potentially unsafe, unlawful, or unethical conduct to the Store Manager.
May take inventory of supplies and equipment.
Attend job-related meetings, which may require irregular hours.
Maintain regular and predictable onsite attendance.
Perform other duties as assigned by the Store Manager.