Customer Service Representative

TechOp Solutions International • Knoxville, TN

12d

About The Position

TechOp Solutions is seeking experienced call center professionals to support a government client. The role involves providing excellent customer service and maintaining a high level of professionalism in a dynamic environment. Representatives handle incoming calls, document and report information in government systems, conduct research, and route or escalate calls appropriately.

Requirements

• At least 3 years of experience in a call center.
• High school diploma or equivalent.
• Ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Ability to work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Record all details accurately in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED