Customer Service Representative

Brenntag • Houston, TX

13d

About The Position

The Customer Service Representative creates a positive customer experience through timely, needs-based communication and accurate, prompt customer order processing. The role manages the full order lifecycle, including order placement and confirmation, order changes, collaboration needed for fulfillment, and customer communications related to orders. It also supports sales staff, documents and resolves complaints, processes product returns, and ensures daily work aligns with applicable safety, quality, regulatory, and company policy requirements.

Requirements

• At least 2 years of experience in customer service or a similar discipline.
• Ability to problem-solve and work independently.
• Strong listening, speaking, and decision-making skills.
• Excellent interpersonal skills and a collaborative approach.
• Ability to prioritize a heavy workload and multitask in a fast-paced, deadline-driven environment.
• Dedication to teamwork, customer satisfaction, and results.
• Excellent written and oral communication skills.
• Willingness to work overtime, be on call, or work after hours.
• Ability to remain calm during customer calls.
• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Nice To Haves

• Experience in chemical distribution or manufacturing.

Responsibilities

• Place customer orders efficiently and accurately, and confirm orders by phone, email, or EDI.
• Communicate order changes to customers in a timely manner.
• Verify shipping, billing, pricing, and purchase order information.
• Enter order-specific instructions, customer requests, code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, and related information.
• Communicate with and provide necessary support to sales staff in the field.
• Communicate regularly with internal and external customers about various issues.
• Contribute to team data entry and order intake, supporting other Customer Service Representatives as needed.
• Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA when applicable, carrier, and special shipping instructions; double-check colleagues' orders.
• Document and resolve customer complaints.
• Process customer product returns promptly and according to prescribed documented procedures.
• Ensure daily functions comply with relevant safety, quality, regulatory, and company policy expectations.

Benefits

• Individual development, on-the-job training, and career development programs.
• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Various healthcare plan options.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed