Automotive Service Advisor Rocco's European Garage| No Weekends!

Main Street Auto•Roswell, GA

3d•$1,500 - $2,300

About The Position

Rocco's European Garage is seeking a highly organized, customer-focused Service Advisor to join its automotive service team. The Service Advisor is the primary point of contact for customers, managing vehicle maintenance and repair needs and delivering a positive customer experience. The role coordinates customer requests with service technicians and supports the success of the automotive service department through outstanding service and customer satisfaction. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with no weekends. The advertised pay is $1,500–$2,300 weekly.

Requirements

High school diploma or equivalent.
Proven experience as a Service Advisor in the automotive industry or a related field.
Excellent communication and interpersonal skills, including the ability to build rapport with customers and team members.
Strong organizational and time-management abilities to handle multiple tasks efficiently.
Sound technical knowledge of automotive systems and repairs.
Proficient computer skills and familiarity with automotive software and systems.
Ability to work in a fast-paced environment while maintaining attention to detail.
Customer-oriented mindset and commitment to delivering exceptional service.

Nice To Haves

Additional automotive education or certification.

Responsibilities

Greet customers and provide a warm, friendly, professional atmosphere.
Serve as the main customer contact, understand customer concerns and requirements, and accurately document and relay concerns to service technicians.
Schedule and confirm service appointments to support efficient use of technicians' time and resources.
Gather information about vehicle history, symptoms, and requested services.
Advise customers on appropriate services, maintenance schedules, and repairs based on manufacturer recommendations and guidelines.
Prepare detailed estimates for parts, labor, and additional services, explain estimates clearly, and obtain customer approval for repairs.
Create and manage repair orders, documenting services performed, parts used, and additional recommendations.
Maintain accurate, up-to-date service records for customers and vehicles in compliance with dealership and legal requirements.
Coordinate with service technicians to support timely completion of repairs and maintenance.
Follow up with customers, address concerns promptly, handle complaints professionally, and escalate issues as necessary.
Provide personalized service and strive to exceed customer expectations.