Dealership Automotive Technician - NO WEEKENDS

Serra Traverse City•East Bay Township, MI

3d•Onsite

About The Position

Serra Traverse City is seeking a motivated Dealership Automotive Technician to join its team. The technician performs vehicle repairs and diagnoses malfunctions according to repair orders and dealership and factory standards. The role also prepares, records, submits, and reconciles warranty claims with the factory and/or distributor. The technician communicates with service advisors and the parts department, documents work performed and recommended, and helps ensure customer vehicles and the shop are kept in good condition. The position may include supervising apprentice technicians as assigned and participating in manufacturer training.

Requirements

Valid driver's license.
Excellent communication, organizational, and time-management skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers or employees.
Experience using general office equipment, such as computers, iPads, and copiers.
Ability to multitask and apply common-sense understanding to carry out written, oral, diagrammatic, or form-based instructions and deal with standardized situations.
Professional, well-groomed personal appearance.
Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to sit or stand for prolonged periods.

Responsibilities

Perform work outlined on repair orders efficiently and accurately in accordance with dealership and factory standards.
Diagnose the cause of vehicle malfunctions and perform repairs.
Communicate with the parts department to obtain needed parts.
Save and tag parts from jobs covered by warranty or when requested by the customer.
Examine assigned vehicles to identify additional safety or service work that is required or recommended.
Immediately inform the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on repair orders.
Road-test vehicles when required.
Participate in manufacturer-sponsored training programs, schools, and events.
Keep up to date with manufacturer technical bulletins.
Supervise apprentice technicians when assigned.
Report machinery defects or malfunctions to the supervisor.
Keep customers' vehicles clean and immediately notify service advisors of changes to a vehicle's appearance or condition.
Keep the shop area neat and clean.
Maintain and account for dealership-owned tools and manuals, returning them to their proper place and condition.
Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and immediately report safety issues to management.
Prepare, record, submit, and reconcile warranty claims with the factory and/or distributor.
Perform other duties as assigned.