Automotive Service Advisor

Mitchell Auto Group•Simsbury, CT

20d

About The Position

Mitchell Auto Group is seeking a results-driven Automotive Service Advisor who excels at customer service and can represent one of its fastest-growing brands. The role involves helping customers understand vehicle maintenance and repair needs, preparing cost estimates, coordinating repair progress, and explaining completed work and charges. The company describes its workplace as friendly and fast-paced and seeks people willing to go the extra mile for customers.

Requirements

At least 1 year of experience in a service advisory role.
Knowledge of automobiles.
Positive attitude.
Ability to work in a high-volume environment.
Customer satisfaction focus.
Clean driving record.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on vehicle age, mileage, and history.
Prepare complete and accurate labor and parts cost estimates.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Review repair orders to ensure work is complete and additional work and authorization are noted.
Close repair orders as appropriate.
Implement a quality control process to eliminate comebacks.