Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Working knowledge of the automotive service industry.
• Ability to communicate effectively with customers and employees.
• Problem-solving and critical-thinking skills.
• Positive attitude and work ethic.

Responsibilities

• Develop and maintain customer relationships.
• Use online and product training resources to stay updated on new product lines.
• Apply customer service principles, practices, and experience.
• Assist customers with inquiries about the automotive repair process.
• Schedule service appointments in line with customer expectations.
• Document customer complaints and requests.
• Enter vehicle information into a computer database.
• Attend and participate in training programs to develop new skills.
• Demonstrate a commitment to continuous learning.
• Handle customer inquiries and address complaints related to automotive services.
• Maintain records of customer interactions and actions taken.
• Resolve customer queries in a timely and efficient manner.
• Communicate with service technicians to confirm services and address customer needs.
• Quality-check vehicles before customer delivery.
• Sell additional services to customers when appropriate.
• Monitor inventory levels and update management accordingly.
• Aid in supervising service technicians.

Benefits

• Competitive base and commission-based salary.
• Excellent benefit package.