Service Advisor

Richardson Motors•Dubuque, IA

20d

About The Position

Richardson Motors is seeking customer-focused and motivated Service Advisors to join its successful service department. The role involves helping customers understand vehicle concerns, available service and parts options, repair costs, and service outcomes while coordinating with mechanics and technicians. Service Advisors also manage appointments and the dealership's service workflow, keep customers informed, document services, and process payments. The company describes its environment as family-centered and growth-oriented, with opportunities for advancement.

Requirements

Customer-focused and motivated.

Nice To Haves

Customer service, retail, restaurant, or hospitality experience.

Responsibilities

Greet customers and prepare and process paperwork documenting vehicle concerns.
Consult with mechanics about necessary repairs and possible alternatives to expensive repairs.
Use knowledge of products and services to sell or provide detailed information about available parts and service options.
Answer questions about service outcomes and schedule appointments, vehicle drop-off, and vehicle pick-up.
Manage and oversee the dealership's workflow and schedule.
Call customers to advise them about service changes or vehicle pick-up times.
Maintain positive customer relationships to encourage repeat business.
Explain services rendered and costs to customers and process their payments.
Coordinate with service technicians regarding parts orders and ensure parts are available when needed.