Service Advisor

Glendora Chevrolet • Glendora, CA

20d

About The Position

The Service Advisor is the primary point of contact for automotive service and repair matters. The role listens to and understands customer concerns, arranges appropriate service visits, and sets and manages expectations for customers and technicians regarding service delivery. The position sells automotive repairs and services, helps ensure needed repairs are completed, and promotes the repair facility. The employee is expected to follow organizational safety standards, accept accountability for service quality, and perform other duties as required or assigned by management.

This position requires a high school diploma or equivalent and one year of equivalent or relevant work experience. Candidates must communicate in English, hold a valid driver’s license and proof of insurance, maintain a clean driving record, and pass an MVR and background check. The role requires extended hours, evenings, holidays, and weekends. The position regularly works six days per week, eight to ten hours per day.

Requirements

• High school diploma or equivalent.
• One year of equivalent or relevant work experience.
• Ability to read, write, and communicate in English.
• Valid driver’s license and proof of insurance.
• Clean driving record and ability to pass an MVR and background check.
• Ability to work extended hours, evenings, holidays, and weekends.
• Ability to work six days per week, eight to ten hours per day.
• Ability to perform the essential duties satisfactorily, including effective oral and written communication, following directions and procedures, and interacting effectively with coworkers.

Responsibilities

• Meet and greet customers in person or by phone.
• Arrange prompt and accurate diagnosis of reported automotive problems.
• Recommend best-value repairs based on the nature of the problem.
• Manage vehicle repair delivery by setting and managing customer expectations.
• Maintain documentation, including purchase orders, invoices, work orders, and reports.
• Follow and enforce organizational safety standards.
• Ensure appropriate parts are obtained for required vehicle repairs.
• Promote and showcase the repair facility.
• Take ownership and accountability for delivering outstanding service.
• Report to work on time, follow directions and rules and procedures, interact effectively with coworkers, and accept constructive criticism.
• Perform other duties as required or assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED