Internal Service Advisor

Crain Automotive • Bentonville, AR

21h

About The Position

Crain Kia of Bentonville is seeking a dedicated and knowledgeable Internal Service Advisor to serve as a key liaison between the service department and customers, ensuring a smooth and efficient service experience. The role requires excellent communication skills, a strong understanding of automotive service processes, and the ability to provide exceptional customer service.

Requirements

• Proven experience as an Internal Service Advisor or Service Advisor in an automotive dealership or service center.
• Strong knowledge of automotive service procedures and terminology.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficiency with service management software and basic computer applications.

Responsibilities

• Greet and assist customers promptly and professionally upon arrival.
• Assess customer vehicle service needs and provide accurate recommendations.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with technicians and the service department to ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, service orders, and vehicle history.
• Follow up with customers regarding service status and post-service satisfaction.
• Work collaboratively with the service team to improve internal processes and customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed