Internal Service Advisor Reconditioning

Ruges Automotive•Rhinebeck, NY

About The Position

The Internal Service Advisor Reconditioning meets and greets service customers promptly and courteously, identifies and verifies service needs, and promotes appropriate services, parts, and accessories. The role provides accurate cost and completion-time estimates, obtains customer authorization, monitors service progress, and communicates changes to costs, delivery times, or recommended services. It also administers warranty repairs in accordance with manufacturer guidelines, confirms appointments, conducts post-repair follow-up, and inspects vehicles before delivery to ensure repairs and services were performed correctly. The advisor communicates results to customers and complies with state and federal automobile repair and consumer protection laws. Employees are expected to demonstrate company values in interactions with customers, coworkers, and vendors. The listed duties describe the general nature of the work and may be amended to meet business needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state where the employee will work and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Greet service customers promptly and professionally.
Inspect vehicles and review service histories to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates and obtain customer authorization.
Monitor service progress and contact customers about changes to estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before customer delivery to confirm services and repairs were performed correctly, and communicate results to customers.
Meet state and federal legal requirements for automobile repair and consumer protection.
Demonstrate company values in interactions with customers, coworkers, and vendors.