Automotive Customer Service Advisor - 1949

Jiffy Lube•Glendale, MO

20d

About The Position

Premium Velocity Auto / Jiffy Lube is seeking dependable, growth-minded Automotive Customer Service Advisors to guide customers throughout their visit and deliver an exceptional experience. The role combines customer service, sales, communication, and hands-on automotive work. Advisors also perform basic maintenance services as trained Lube Technicians. No automotive experience is needed because training is provided. A valid driver's license is strongly preferred but not required.

Requirements

Authorization to work in the U.S.; sponsorship is not available.
Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs.
Comfort working in enclosed or semi-outdoor environments.
Proven face-to-face customer service or sales experience.
Excellent communication and customer service skills.
Strong listening and reasoning abilities.
Confidence in overcoming objections.
Positive, energetic attitude.
Ability to succeed in a fast-paced, team-oriented environment.
Commitment to following safety procedures.
Willingness to learn, train, and grow.
Strong multitasking ability.

Nice To Haves

Valid U.S. driver's license (preferred).

Responsibilities

Greet customers, review their service needs, and escort them safely from their vehicles.
Explain available services, promotions, and recommendations clearly.
Provide trustworthy recommendations based on technician findings and manufacturer guidelines.
Communicate service updates to customers throughout their visit.
Perform basic preventive maintenance, including oil changes, inspections, fluid top-offs, wiper replacement, and basic component replacements.
Review completed services with customers, ensure satisfaction, and encourage return visits.
Assist the team and perform other duties as assigned.

Benefits

Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine.
Employer-funded basic life and AD&D coverage.
Bonus program for completing JLU training.
Employee discounts on parts and services.
Optional life, accident, disability, and critical illness plans.
Optional Flexible Spending Account (FSA) and Dependent Care FSA.
Employee Assistance Program.
Will preparation and travel assistance.
Pay increase opportunities within the first 60 days.
Paid training and bonus incentives for completing modules.
Cross-training across multiple roles to increase earning potential.
Unique benefits including legal and financial advising, member-only discount programs, and employee discounts (full-time employees only).