Service Advisor

Lithia & Driveway • Union, NJ

20d

About The Position

Planet Honda is hiring a Service Advisor to serve as the liaison between customers and technicians and deliver a premium customer experience. This performance-driven position has estimated annual earnings of $80,000 to $120,000, with commissions based on individual sales and gross profit and bonuses tied to manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and location, and will be finalized through the interview process.

The role involves preparing estimates and accurate, profitable repair orders; presenting inspection findings and recommendations; managing approvals, timelines, and customer expectations; and meeting customer satisfaction, retention, and revenue goals. The position is with Planet Honda, part of Lithia & Driveway, which describes opportunities for professional growth across its dealerships and brands.

Requirements

• Two to three or more years of previous Service Advisor experience.
• Consistently high customer satisfaction index (CSI) and customer retention scores.
• Courteous and professional communication skills.
• Process-driven, detail-oriented, and accountable, with a sense of urgency.
• Solid automotive service knowledge.
• Acceptable driving record and a valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years of age.

Nice To Haves

• Honda experience.
• Well-versed in using CDK.
• Technician background.

Responsibilities

• Serve as the communicator and liaison between customers and technicians.
• Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
• Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
• Deliver a premium customer experience.
• Present inspection results confidently to secure approved work, build value, and maximize customer-pay work.
• Drive strong customer-pay labor per repair order and gross performance.
• Control timelines, approvals, and customer expectations.
• Maintain customer satisfaction, retention, and revenue metrics.
• Execute warranty and service processes.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Vehicle purchase discounts.
• Wellness programs.
• Lithia Learning Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED