Service Advisor

Peterbilt of Atlanta•Birmingham, AL

20d•Onsite

About The Position

The Service Advisor has front-line responsibility for customer interaction. The role involves determining vehicle issues, documenting and preparing repair orders, scheduling service, communicating with customers, preparing estimates, obtaining authorization, closing repair orders, and collecting the appropriate form of payment. The position reports to the Service Manager and is a 40-hour-per-week role eligible for overtime. It also qualifies for a monthly bonus incentive based on individual gross profit. The Service Advisor works throughout service bays in an open garage area. The work is physically demanding and may involve road testing vehicles. Applicants must be willing to submit to a background check and a post-offer drug screen.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Professional dress and effective oral and written communication with customers, vendors, and other contacts.
Two years of related dealership experience.
General knowledge of truck mechanical operations.
Willingness to submit to a background check and post-offer drug screen.
Ability to stand six to eight hours per shift; stoop, kneel, crouch, crawl, reach, handle, and feel; and occasionally lift and transport up to 50 pounds.
Ability to work amid noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials.

Nice To Haves

Sales experience.

Responsibilities

Determine customers’ vehicle issues.
Document and prepare repair orders.
Schedule service.
Communicate with customers.
Prepare estimates and obtain authorization.
Close repair orders and obtain the appropriate form of payment.
Work throughout service bays in an open garage area; road testing vehicles may also be required.