Automotive Service Advisor
About The Position
The Automotive Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates are trained to achieve Level I status. The role combines customer assistance and sales with service scheduling, work-order and invoice explanations, cashier duties, and hands-on automotive tasks. The Service Advisor uses computers and the VAST system to check inventory and product arrival dates, set up work orders, schedule service, and communicate with the service department. The position also requires interpreting vehicle inspection results and recommending appropriate services, while following safety and loss-prevention policies.
Requirements
- Great communication skills.
- Ability to pass pre-employment drug screening and background checks.
- Ability to read and speak English.
- Ability to communicate effectively with customers and coworkers.
- Must be 18 years of age or older.
Nice To Haves
- Prior auto repair experience.
- Prior retail experience.
Responsibilities
- Perform automotive services in a timely and efficient manner while providing quality customer service.
- Assist customers with purchases in a customer service- and sales-focused environment.
- Use computers to determine product inventory levels and product arrival dates.
- Use computers and the VAST system to set up customer work orders, schedule service work, and communicate with the service department.
- Explain work orders and invoices to customers.
- Obtain and process customer payments as part of retail cashier duties.
- Install batteries, balance wheels, and repair and install tires when required.
- Perform oil changes using LOF procedures when required.
- Comply with loss-prevention and safety policies and procedures.
- Interpret vehicle inspection results and make appropriate service recommendations to customers.
Benefits
- Medical, prescription, dental, and vision coverage for eligible full-time associates, effective on their 91st day of full-time employment.
- Short- and long-term disability insurance and life insurance for eligible full-time associates, effective on their 91st day of full-time employment.
- Ancillary benefits and identity theft protection for eligible full-time associates, effective on their 91st day of full-time employment.
- Pet insurance for eligible full-time associates, effective on their 91st day of full-time employment.
- Major holidays and birthday off.
- Advanced Leadership Training Programs.
- Associate discount on name brands.
- Internal recognition programs.
- 401(k) with company match.
- Paid ASE testing and certifications.
- Weekend premium pay of $2.50 per hour on Saturdays and Sundays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
