Service Advisor - Automotive

Performance Toyota Fairfield•Fairfield, OH

20d•$55,000 - $75,000

About The Position

Performance Toyota Fairfield is seeking an experienced Service Advisor to provide personalized, exceptional assistance with light maintenance and repair service recommendations. The role involves coordinating with customers and service technicians throughout the repair process, communicating recommendations and completion timelines, and ensuring a positive customer experience. The position offers a 40-hour work week, Monday through Friday, with alternating Saturdays and an extra day off. Hours are 7:00 AM–5:00 PM.

Requirements

At least three years of service-writer experience is preferred.
A high school diploma or GED is preferred.
Competent computer literacy.
Substantial time-management skills.
A general understanding of automotive maintenance.
An energetic, positive, and respectful attitude toward everyone.
A valid driver’s license and a driving record that allows driving customer and company vehicles.

Nice To Haves

Interest in pursuing an official Master Certification; technician tuition assistance is available.

Responsibilities

Maintain customer satisfaction scores at or above the district goal.
Receive customers and their automobiles effectively and promptly.
Communicate regularly with service technicians.
Call customers with diagnostic results and technicians’ recommendations.
Present and sell technicians’ recommendations to customers.
Communicate authorized recommendations to technicians and provide a promised completion time.
Promptly call customers when their vehicles are washed and ready.
Notify customers of delays and explain the reason before the promised pickup time.
Close repair orders and review them with customers when they pick up their automobiles.

Benefits

Comprehensive medical, dental, vision, life, and short- and long-term disability coverage.
Paid time off.
Retirement plans with a generous company match.
Competitive compensation based on experience.
Potential quarterly cash bonus.
Bonus giveaway outings every three months.
Employee discounts on vehicles, parts, and services.
A provided toolbox.
Climate-controlled service shop.
Well-lit, clutter-free workplace.
Provided work uniforms.
New, fully equipped technician break room.
Technician tuition assistance program for pursuing Master Certification.