Automotive Service Advisor
About The Position
The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's Westmont Porsche. The Service Advisor acts as a liaison between customers and technicians, presenting vehicle repair recommendations and helping customers address maintenance needs. This role provides customer service and suggestions to help keep vehicles in good condition. The position offers potential annual pay of $70,000–$120,000, including incentive-based pay. The company describes itself as a family-owned and operated automotive group with more than 90 years in business, over 25 vehicle brands, more than 50 dealerships across seven states, and over 3,500 employees nationwide.
Requirements
- Exceptional customer service skills.
- Ability to learn and use technology.
- Willingness to undergo a background check and drug screen in accordance with local law and regulations.
- Be at least 18 years old to comply with the company driving policy.
Nice To Haves
- Previous Automotive Service Advisor experience.
Responsibilities
- Work with customers to ensure their vehicle maintenance needs are met and addressed.
- Write repair orders with transparent cost and time estimates.
- Communicate with customers in a timely manner and keep them updated throughout the service process.
- Communicate frequently with technicians and Parts to support timely completion of work.
- Maintain a positive attitude and strong work ethic with customers and co-workers.
- Use Fixed Operations technology.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- 401(k).
- Paid vacation and sick time.
- Discounts on products, services, and vehicles.
- Extensive and ongoing training with specialists.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
