Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Irvington, AL

19d

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The Service Advisor is the primary contact between customers and the sales department, greeting customers, identifying and documenting vehicle service needs, providing repair estimates, obtaining approvals and payments, keeping customers informed, and addressing complaints.

Requirements

Valid driver's license with a clean safety record.
Pass a drug screening and medical exam as required by regulations.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Strong customer service, rapport-building, and salesmanship skills.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to meet the physical demands of the position, including frequent lifting or moving of items over 75 pounds.

Nice To Haves

Six months of experience in customer service or sales.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates and sales promotions, and obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.
Manage operations and employee-vehicle deployment to support customer satisfaction.