Service Advisor

MHC Kenworth • Kansas City, KS

20d • Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership group and leasing group, is hiring a Service Advisor. The Service Advisor greets customers, coordinates repair requests and repair orders, estimates repair costs within established guidelines, and supports the Service Manager with clerical work related to warranties, policy settlements, repair order filing, and warranty preparation. The role coordinates task assignments with the Service Manager and Shop Foremen and arranges shop work schedules with Foremen.

The position is designated safety-sensitive. Performing the job under the influence of marijuana or another illegal drug may pose a threat to health or safety, particularly because the work may involve operating, repairing, maintaining, or monitoring vehicles, machinery, or other equipment.

MHC is a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company. The company describes its workplace as one that helps employees realize their potential and grow personally and professionally.

Requirements

• At least 4 years of experience in a related field.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive, can-do attitude.

Nice To Haves

• CDL.
• Computer experience.

Responsibilities

• Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment and scheduling.
• Understand customer repair requests and help ensure customers receive expedient service.
• Work with the Service Manager to address and resolve disputes and warranty matters in a timely manner.
• Ensure documentation for customer, internal, and warranty labor sales is complete and properly executed.
• Enter repair order information into the data processing system and close repair orders.
• Maintain and administer shop tool and supply requirements and status.
• Inform the Service Manager of customer complaints so they can be addressed before the vehicle leaves the shop.
• Advise customers of needed service work and suggest additional labor, parts, and body shop sales when appropriate.
• Participate in training to remain current on technical and warranty issues.
• Help maintain a clean shop and office area.
• Perform other duties assigned by a supervisor.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid Time Off program.
• 401(k) and profit sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed