Customer Sales and Service Representative
Verizon • Richmond, VA3d • Remote
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Customer Sales and Service Representative
Verizon•Richmond, VA
•Remote
About The Position
Verizon is hiring a Customer Sales and Service Representative to deliver first-class customer service in a fast-paced call center. The role handles customer issues and inquiries while serving as a salesperson, product resource, and billing expert. Representatives help customers with service changes and account matters, identify customer needs, recommend Verizon products and services, and work to resolve customer concerns. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend office-based team huddles or meetings. The position has 37.5 scheduled weekly hours and may require evenings, weekends, holidays, and unscheduled shifts based on business needs.
Requirements
- Live within 75 miles of the current reporting location for the life of the contract.
- Work evenings, weekends, holidays, and unscheduled shifts as required by business needs.
Nice To Haves
- A related associate degree or at least 2 years of relevant experience.
- Customer service call center experience.
- Previous collections experience.
- Experience selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Responsibilities
- Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
- Identify customer needs and proactively offer Verizon products and services.
- Contact customers by phone or in writing regarding past-due payments.
- Investigate and resolve inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
- Verify service order accuracy and completeness and make corrections or changes as needed.
- Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
Benefits
- Health and wellness benefits.
- 401(k) Savings Plan.
- Paid time off.
- Adoption assistance.
- Tuition assistance.
- Potential premium pay, such as overtime, shift differential, holiday pay, and allowances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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