Customer Sales and Service Representative

Verizon • Richmond, VA

3d • Remote

About The Position

Verizon is hiring a Customer Sales and Service Representative to deliver first-class customer service in a fast-paced call center. The role handles customer issues and inquiries while serving as a salesperson, product resource, and billing expert. Representatives help customers with service changes and account matters, identify customer needs, recommend Verizon products and services, and work to resolve customer concerns. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend office-based team huddles or meetings. The position has 37.5 scheduled weekly hours and may require evenings, weekends, holidays, and unscheduled shifts based on business needs.

Requirements

• Live within 75 miles of the current reporting location for the life of the contract.
• Work evenings, weekends, holidays, and unscheduled shifts as required by business needs.

Nice To Haves

• A related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer Verizon products and services.
• Contact customers by phone or in writing regarding past-due payments.
• Investigate and resolve inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed