Customer Sales and Service Representative

Verizon • Newport News, VA

4d • $39,416 - $87,204 • Remote

About The Position

As a Customer Sales and Service Representative at Verizon, you will provide first-class customer service in a fast-paced call center. You will resolve customer issues while serving as a salesperson, product expert, and billing resource, helping customers with their service needs and delivering a positive experience. This is a remote, work-from-home role with occasional in-person trainings and meetings. You must live within 75 miles of the current reporting location for the life of the contract, and may be asked to attend the office for team huddles or meetings.

Requirements

• Demonstrated ability to communicate with detail and precision.
• Ability to manage multiple priorities in a fast-paced environment.
• Empathy and communication skills to defuse sensitive situations.
• Customer-focused ownership and commitment to exceptional service.
• Willingness to work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Must live within 75 miles of the current reporting location for the life of the contract.
• Scheduled weekly hours: 37.5.

Nice To Haves

• A related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing about past-due payments.
• Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Meet daily sales goals while providing exceptional customer service.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Paid time off
• Adoption assistance
• Tuition assistance
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed