Customer Sales and Service Representative
About The Position
The Customer Sales and Service Representative delivers first-class service in a fast-paced call center, resolving customer issues and supporting customers with Verizon products and services. The role combines customer service and sales, requiring the representative to understand customer needs, offer suitable products and services, and help customers stay connected. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles and meetings.
Requirements
- Consultative sales ability and motivation to meet sales goals and build customer relationships.
- Ability to manage incidents and juggle multiple priorities in a fast-paced environment.
- Empathy and communication skills to diffuse sensitive situations.
- Ownership of customer concerns and a commitment to exceptional customer service.
- Must live within 75 miles of the current reporting location for the life of the contract.
- Availability to work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
Nice To Haves
- A related Associate Degree or at least 2 years of relevant experience.
- Customer service call center experience.
- Previous collections experience.
- Experience selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Responsibilities
- Answer incoming customer calls about installation, disconnection, service changes, and Verizon products and services.
- Identify customer needs and proactively offer products and services.
- Contact customers by phone or in writing about past-due payments.
- Investigate and resolve customer inquiries and disputes related to service, billing, rates, adjustments, and policy issues.
- Verify service order accuracy and completeness and make corrections or changes as needed.
- Work evenings, weekends, holidays, and unscheduled shifts based on business needs.
- Meet daily sales goals while providing exceptional customer service and building customer relationships.
Benefits
- Health and wellness benefits
- 401(k) Savings Plan
- Paid time off
- Adoption assistance
- Tuition assistance
- Potential premium pay, such as overtime, shift differential, holiday pay, and allowances
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
