Customer Sales and Service Representative
About The Position
The Customer Sales and Service Representative delivers customer service in a fast-paced call center, resolving customer issues and supporting customers with products, services, billing, and service changes. The role also involves consultative selling, identifying customer needs, offering relevant products and services, and helping customers stay connected. This is a remote work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles and meetings. Scheduled weekly hours are 37.5. Evening, weekend, holiday, and unscheduled shifts may be required based on business needs.
Requirements
- Consultative sales approach and energy for meeting sales goals and building customer relationships.
- Ability to learn about customers, their business challenges, and industry trends.
- Ability to manage incidents at a fast pace, handle urgency, and juggle multiple priorities.
- Empathy and communication skills to diffuse sensitive situations.
- Ownership of customer concerns and commitment to exceptional customer service.
- Must live within 75 miles of the current reporting location for the life of the contract.
Nice To Haves
- A related associate degree or at least 2 years of relevant experience.
- Customer service call center experience.
- Previous collections experience.
- Experience selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Responsibilities
- Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
- Identify customer needs and proactively offer products and services.
- Contact customers by phone or in writing about past-due payments.
- Investigate and resolve customer inquiries and disputes involving service, billing, rates, adjustments, and policy issues.
- Verify service order accuracy and completeness and make corrections or changes as needed.
- Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
- Meet sales goals and provide exceptional customer service.
Benefits
- Health and wellness benefits
- 401(k) Savings Plan
- Paid time off
- Adoption assistance
- Tuition assistance
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
