Customer Sales and Service Representative

LGG Industrial • La Porte, TX

12d • Onsite

About The Position

The Customer Sales and Service Representative provides direct support to Branch Managers and Sales Representatives in developing existing and prospective Leader Gasket/LGG Industrial customers and helping the branch meet its growth targets. The role is based in La Porte, Texas, at Leader Gasket, and is full-time and non-exempt.

The position is primarily office-based, with occasional warehouse visits for order-related follow-ups. Warehouse conditions may include fluctuating temperatures, varying noise levels, dust, and other typical conditions of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of the role.

Requirements

• At least 1 year of business-to-business customer service experience.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Moderate computer skills, including MS Word, Excel, internet, customer portals, and email.
• Ability to perform basic math, including calculations with whole numbers, fractions, and decimals and arithmetic involving units of measure.
• Excellent customer service and communication skills, both oral and written.
• Ability to interact professionally with customers and team members.
• Ability to work independently, in a fast-paced environment, and to multitask and prioritize responsibilities.
• Ability to successfully use company software.
• Reliable transportation.
• Ability to work nights and weekends as required and overtime as required.
• Ability to read, write, and communicate in English; comprehend and follow instructions and safety procedures; and understand documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
• Ability to respond to safety signals, alarms, and verbal instructions.
• Ability to work in a stationary position for extended periods and frequently operate a computer, keyboard, mouse, and other standard office equipment.
• Ability to work in varying environmental conditions, including temperature changes, dust, and warehouse noise, and to wear required personal protective equipment.
• Background checks and drug screening may be required by the company, customer, or DOT requirements where working on-site or operating equipment, as required or permitted by law.

Nice To Haves

• 1–3 years of customer service experience in industrial distribution.
• Previous experience using an ERP system.
• Product knowledge in hose, gasket, and conveyor systems.

Responsibilities

• Maintain full commitment to safety policies and procedures.
• Partner with Sales Representatives to provide sales quotes.
• Process incoming inquiries in the company sales system.
• Quote customers using working knowledge of products.
• Achieve budgeted branch sales goals.
• Assist Accounts Receivable personnel with creating and establishing new accounts and follow up on collections.
• Coordinate with Sales Representatives and branch management to keep account activities updated.
• Monitor delivery-date commitments and expedite where appropriate.
• Monitor customer-specific inventory for sales order fulfillment.
• Build and maintain strong internal and external relationships.
• Provide technical and service support to account management, branch management, and internal and external customers.
• Perform other duties for which trained and qualified.

Benefits

• Competitive compensation plan with bonus potential.
• Medical, dental, and vision benefits, plus short-term and long-term disability; available on the first day of the month following hire.
• 401(k) with company match.
• Paid vacation, holidays, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED